Support

Write to us at support@bxrvpn.dev. Tell us your iPhone model, iOS version and the location you tried.

How do I connect?

Open BXR, choose a location and tap Connect. The first time, iOS asks to add a VPN configuration. Tap Allow.

It doesn’t connect

Try another location, switch between Wi-Fi and mobile data, and make sure the app is up to date. If it still fails, write to us.

How do I cancel or change my subscription?

Subscriptions are managed by Apple: open your Apple ID subscriptions. Refunds are requested from Apple at reportaproblem.apple.com.

I paid, but the app says I’m not subscribed

Sign in with the same Apple account you used before, then tap Restore purchases on the subscription screen.

How many devices can I use?

Up to 5 devices per subscription. You can remove a device you no longer use in the app.

How do I delete my account?

In the app, open Settings → Delete account. This also removes your devices from our servers. It doesn’t cancel your Apple subscription; do that in your Apple ID settings.

Do you keep logs?

No activity logs. See the Privacy Policy for exactly what we keep.